Customer Testimonials
Professional and knowledgeable! Detailed attention & Excellent Service!! Alex Morales is terrific!! I have service my S. class with this dealer for the last 18 years! Great experience.
Consistently great experience with the service team! My service advisor, Nick S, was awesome! The car was ready on time and clean!
Exceptional Service from Advisor Pedro Rodriguez. Took my car in for Service and Repair and as promised on a very busy period during Christmas had the work done on the same day....Thank you
I dropped the car at 7 am they gave me the best loaner, and by 2 pm the car is done and my service advisor Alex Morales is great, I will always service my car here, this is the best dealership in South Florida
My service advisor Marcos Gonzalez was very courteous throughout the whole process, it was an overall great experience!
We spend winters in Miami from Canada, and were not sure what to expect when using MB of Coral Gables to repair our car. We were exceedingly pleased with the prompt service, very friendly staff, and courtesy vehicle. Our service representative Finnley Arends was great. He kept us up to date and had the vehicle repaired when he said he would. We highly recommend this dealership and the staff that work there.
I have being doing business with Mercedes-Benz of Coral Gables for over 10 year now and it has been one of the best experience of my life. They treat you like family. I have delt with Jorge Quevedo and Ariel Manso and they deserve 10 stars for the way they work with you and treat you. Also have delt with in Services Alex Morales and he is another person that delivers great customer services, Hugo Martinez in Finance and last but not least Shamir Ali, took the time to show me the GLE 350 and how it's many features work and I ...
MERCEDES Coral Gables is the best! Very happy and grateful for last service. All details taken care of, Advisor Henry Llanos is highly professional and all staff is attentive, agile and knowledgeable.
My car repair experience at Mercedes in Coral Gables was superior! My service rep Naibi Bermudez was very knowledgeable helpful. + patient. She ensured that I had a rental car or loaner while my car was being repaired. My car had an unusual engine problem that was covered under the warranty + repaired successfully.Car trouble is very stressful - Mercedes + Naibi were extraordinary in their customer service!
He is very helpful and responsive. Can always call Peter, even after market. The dealership is very busy!
Service was very good. Vehicle was ready sooner than I had expected and pickup was quick and easy
Carlos Pereda is sincere and professional in his contact with customers. Take care of him, we need more professionals like him in the car business...
Quick to assist you and they try to deliver what’s promised. The dealership is clean and inviting.
The staff at Mercedes Benz of Coral Gables went above and beyond to ensure that I had a pleasant experience. From the friendly greeting to the thorough explanation of the services offered, I felt well taken care of throughout my visit. The attention to detail and exceptional customer service truly made a difference in my overall satisfaction with the dealership. I would highly recommend this dealership to anyone in need of automotive services.
Friendly Professional Service very informative when I had questions. Made the extra effort to find the exact vehicle I wanted and did
Thank you Nestor for your incredible customer service. Very happy with my purchase recommended 100%
trustworthy and honest dealership, which not all Mercedes dealers can say the same! they work on both my older mercedes and always take care of me on pricing and service is impeccable! Thanks Nick S!
Excellent customer service, Naibi Bermudez kept me informed on a daily basis about the status of my car. The technician also did a pretty good job, as the issue with the car is gone and last but not least, the guys that washed the car also did an excellent job too. I'm a happy camper with the excellent service at this dealer.
Very Happy with this Dealer for over 40 years. Keep it up. I highly recommend this Dealership.
Dear Mercedes-Benz Management, I am writing to formally recognize the outstanding service provided by one of your exemplary service agents, Naibi Bermudez She consistently goes above and beyond, managing every detail with precision and ensuring that clients receive top-tier service. Her professionalism and proactive approach have been invaluable, allowing her to address client needs efficiently and effectively. It is no surprise that her dedication has greatly impressed even the most discerning clients, such as executives at City National Bank, who have expressed their satisfaction and confidence in her work. Nabi's exceptional service reflects the high standards that Mercedes-Benz is ...
I HAVE PURCHASED A FEW CARS WITH CARLOS AND AS ALWAYS WE RECEIVE TOP TIER SERVICE. I HAVE PURCHASED NUMEROUS CARS OVER THE YEARS AND AT MANY DIFFERENT DEALERSHIPS BUT THE SERVICE I/WE RECEIVE FROM CARLOS IS BY FAR THE BEST. IN ADDITION THE FINANCING WAS VERY SMOOTH WITH JORGE. OVERALL, HIGHLY RECOMMEND.
Excellent customer service from everyone involved in the sale of this car. Peter WarWar, our salesperson, was patient, understanding of our needs and desires, professional and very knowledgeable. Frankie Diez, the sales manager, worked with us to make the deal happen, George in Finance explains everything thorgoughly, and Fernando walked us through everything in the car including helping us set up our phones. We highly recommend MB of Coral Gables.
The service is excellent and they have a great staff. They are very organize and quite efficient.
Mercedes - Benz of Coral Gables, truly sets the standard for excellence in auto repair services. I’m very happy with the work done on my car and highly recommend it to everyone. Thanks Roberto Cabanas, you are very helpful and professional !!!
I have never had a better experience buying a car, and I've bought many! I purchased my car with the assistance of Sales Representative Mr. Carlos Pereda, Mr. Frank Portillo and Mr. George Ciorobea. Congratulations and thank you for finding me the best car!
Rosie was the best yesterday! Will never do my maintenance anywhere else 🙂 the entire team at Mercedes Coral Gables left me very impressed. Thank you!
Rosie Ruiz has been my Service Advisor for many years. She is a great and dedicated person that knows her job well and applies her knowledge to help her clients. On a more personal level, she always greets you with a smile and a wonderful attitude. I trust her completely and heed her advice on anything related to my vehicle. Kudos to her and the whole Service Department. Thanks, One Happy Customer
Marco was excellent! First time using him. Very fair and had the car repaired quickly.
Called Juan looking to trade in my S550 and within an hour he called me back with an S560 and within 4 hours it was ready for me to sign paperwork and be on my way.
Alexander Obando, is fantastic service advisor, he gave us premier service and took great care of us during our visit! The Coral Gables location is always top notch and takes great care of their clients and their safety!
What a pleasant and easy transition i had in this Dealership. From the top Mike Rodriguez in Management to Carlos Pereda my salesperson were superb! In addition Jorge Martinez in financing and finishing with Shamir Ali, the service and attention to detail was amazing!! Thank you all for everything!!!
Rosie Ruiz is terrific service advisor. She navigated my car through four major service functions in a very efficient manner. She is kind and considerate.
Excellent Services. Thanks Marcos Gonzalez. They are very professional. I recommend this Dealer to my family and friends. Dr Alfredo Melgar.
Mercedes- Benz of Coral Gables is excellent. Excellent customer service and job on my car. Overall, I am very pleased!
I have know Byron since he was a service advisor. He is exceptional. Always there to help and shows interest in everyone. He is the Service Manager Bill Ussery has ever had.
I recently had an electrical charging issue with my electrical vehicle. It became a very stressful situation because no one could figure out what was going on or how to approach it. Anyways after 1&1/2 month I was finally able to pick up my vehicle this past Friday 10/25. I'm hoping this issue does not arise again. I would like to comment though on the good service that I received from Juan Pablo Aquirre from your service department. Very serviceable, soft spoken and understanding. He continuously kept me informed on the work being done. Hopefully the situation will not arise ...
We walked into the dealership and immediately met Carlos who was amazing. They stuck to the online offer and showed me an incredible car. Although we bought a more expensive car, the extra price was exactly what I thought it would be. Sami showed us all the features of the car for 40 minutes. Amazing service and patience.
Byron Soler and Henry LLanos go of their way to assist. All staff is courteous and attentive
Leasing (and then buying) my car here was a pleasant experience. The associate I worked with was very professional and knowledgeable of the entire line of cars which made the process much easier. Since then, I have had the car serviced here and have been very happy with the service department. They are good for regular maintenance of course. But I have had a couple of more difficult issues, which they have fully resolved. I truly love my car, so when I say I se guys with her-it means something.
Very great service and answer all my questions and very pleased with him professionalism with his work
Best service best advisor Alex M. Fast service easy drop off easy pickup thank you
Rosie Ruiz is the best. Have worked with her for 12 years. Thank u how always taking care of me. Love u guys.
Amazing customer service with attention to detail. A good dialogue as to services and cost
First timer, we couldn’t have asked for better service. In the 30+ yrs of leasing cars, this has been by far the best experience. Carlos is very accommodating, gracious and patient but more importantly, very professional and knowledgeable.
Mercedes Benz of Coral Gables is an excellent dealer. Everyone is friendly and helpful. We have bought several cars from them. We have been going there for many years. Valentin Sanchez is friendly, helpful professional and knowledgeable. Again, an Excellent dealer to buy a vehicle or to do the regular maintenance.
Great service. My service advisor was amazing. Thank you Juan I really appreciate your help.
Gracias al Sr Carlos Pereda y al equipo de Mercedes benz Coral Gable por su exelente servicio
Good service Good representative Good communication Timely repairs Car repair and car cleaning done within 3 hours
Great service. Good to have a dealer that knows your name. Always meets delivery schedule.
Outstanding and very professional at all times with customers. Always available to help and provide proper solution.
I had such a great experience working with Carlos. He made the process so seamless. He patiently reviewed everything with me. I highly recommend him as your next MB salesperson.
Peter W. was awesome. The entire team made it a pleasure to buy a car.
Excellent service, with very well trained, attentive staff, focused on making the customer comfortable and addressing customer needs. Carlos Pereda is perfection.
"Alex Morales" in the service department is very honest and will always give you his best advise in regards to your vehicle. I'm a very pleased customer! Jazmin
“I had an amazing experience at Mercedes-Benz of Coral Gables, thanks to Frankie Cao. Even as a manager, he took the time to personally walk me through every step of the repair procedure for my Mercedes GLS 63. Frankie was incredibly helpful, ensuring that I fully understood the process and felt comfortable with everything. His professionalism, attention to detail, and willingness to go the extra mile truly set him apart. I highly recommend Frankie and the dealership for outstanding customer service!”
super nice customer service , nice people and fast service , clean dealer and valet super friendly.
Naibi is a wonderful advisor! She advocates for her clients and is straightforward. My rating is a 4 because of the other aspects of the experience,ie. long wait for courtesy car and slow communication.
Mercedes Benz of Coral Gables FL, is THE BEST. For us is been a pleasure every time we have been there for service or baying or leasing our cars. Carlos Pereda, sales representative and Aldo Guerra service representative have been very professional, efficient, kind and courteous to us. We recommend this dealer and Carlos and Aldo 200%
Great service and attention to detail. Very clear explanation of services rendered. Finley and the team was great.
Extremely satisfied with the service provided. My service advisor Naibi was amazing and ver thorough!
I want to share my exceptional and beyond experience at Mercedes Benz Coral Gables I have purchased more than 20 cars in my short life in USA but nothing compared to the professionalism, courtesy, kindness and transparency in this Dealer I would like to recognize 3 persons that made my experience outstanding Gabriel Camps the general Sales manager, Jose Santiago Sales manager and Alejandro Diaz Sales Representative they took their time to call me from their personal cell phone and make sure I was more than happy with my purchase were kind and had a lot of patience, this is a highly ...
I want to share my exceptional and beyond experience at Mercedes Benz Coral Gables I have purchased more than 20 cars in my short life in USA but nothing compared to the professionalism, courtesy, kindness and transparency in this Dealer I would like to recognize 3 persons that made my experience outstanding Gabriel Camps the general Sales manager, Jose Santiago Sales manager and Alejandro Diaz Sales Representative they took their time to call me from their personal cell phone and make sure I was more than happy with my purchase were kind and had a lot of patience, this is a highly ...
I was extremely satisfied with Mr. Gabriel Camps' service and professionalism. He was very knowledgeable and very courteous regarding the service I needed. Great Job Mr. Camps!!!
Very good experience with this place. One of the best salesman I’ve ever worked with in any dealership, his name is Ralph perez everyone should go in check him out, very patient very professional very helpful and also extremely knowledgeable about Mercedez Benz. Also the financial advisor Ernesto santos our angel, this guy is the one that make the magic happen. Very interested in helping you his going to try his best to get you out of there with your dream car. Thank you very much for all you guys help.
Excellent service, great team, and solution driven. Helped me resolve a windshield issue with the dealership from Texas in no time.
Just took out a new lease and drove out completely satisfied - the car is beautiful and I know I got an awesome deal. Fernando Rengifo was our sales rep and he was both very informative and helpful. I highly recommend this Mercedes for both sales and service.
Alex Rendón is great. He is always willing to help and is always in a great mood. Thank you for having him as part of your team.
I had a great experience from the beginning to end. Jessica was amazing and very helpful. I am very pleased with the entire process.
Peter was very proactive in finding a vehicle that met specific needs. The transaction was very smooth as he had submitted all my documents ahead of time to streamline my transaction. Not only did Peter assist with getting me the best deal possible, he also helped with rebates that were available to me through my credit Amex
The customer service along with their professionalism provided made my experience comfortable, efficient and personable.
Alex Morales has always been very nice and patient with my questions and issues. I really appreciate his help.
Great service. Mr. Nick Sourber our service advisor and his staff were excellent, professional and courteous. Highly recommend!!!
Looking for 5 star customer service. Ask for Damain, he made my experience stress free and effortless. I did not spend hours and hours at the dealership, which is one thing I look for in great customer service because who wants to spend there whole day off at the dealership? Not me. He’s the best. Buy your next car with him. You won’t be disappointed!
Great service and fast. Henry LLanos is very knowledgeable and he has also very good customer relations
This message is to thank Servero Sanches for being such a helpful Saleman in my transition from returning my pervious Mercedes and getting me into my new car.You were very very professional. Thanks again for your assistance.
Mercedes Benz Coral Gables is the best. Thank you so much Peter Warwar for been so professional and attentive. Hands down to this team !
When a professional team work together with the customer interest in mind, the result is a long lasting business relationship that comfort everybody. Thank you for being so professional and hones.
Extremely pleased with the service department and Henry, thank you so much for everything!
I have been a customer at Mercedes Benz of Coral Gables for over 18 years and have consistently received the best customer service and care for my car. Thank you!
Professional, personalized and excellent service. The service area is very nice and comfortable. Marcos and Byron understand the meaning of true customer service and value of clients.
Marcos is a true professional. He made my service experience smooth and seamless. I explained to him what was wrong with my car, he paired me up with a courtesy loaner vehicle while my car was getting fixed. He then called me and explained what they did to car in a detailed manner. I am a satisfied happy customer of The Coral Gables Mercedes Service Dept. Thank You , Marcos.
Excellent service overall ! Aldo as usual goes beyond anyone’s expectations ! Thank you Aldo always resolving customers needs
Donovan Woodbine just sold a car to my daughter. I went with her to assist. Donovan was so professional and thorough. This is the second car we purchase from him. He represents the dealership so well and is just a great guy. We were also assisted by Ernesto in Finance and Armando with car’s technology. Both extremely knowledgeable and professional. It was an excellent experience all around.
Carlos is great. He has become a trusted advisor and confidant. So has Greg Barns
Antonio Toro was great. Excellent service.
Ralph Perez provided First Class Service. He even delivered the vehicle to me. A wonderful experience.
Juan was great! He made the process easy, fast and essentially painless. From the first moment I arrived, the smiles at the front desk and good spirits and focus to the car (which sells itself) were all apparent. I have long been a MB fan, but this dealership and this experience was by far the I had at any car dealership. Five stars all the way!!
I am beyond happy with the service and attention to my family and I during the process of purchasing my car. A special thanks to Donavan and Francisco for making it possible for me to make this purchase.
Carlos Pereda and Greg Barnes provided excellent service to both me and my parents. Great Dealership.
Marcos González is a consummate professional, kind, knowledgeable and friendly. He is a reflection of the team that he is a part of. Mercedes Benz of Coral Gables is by far the best automotive dealership in South Florida. Thank you for assisting me and my family for so many years!
Peter and his knowledge is perfect. Great service and very professional say what he will do and follows through.
Obtained my vehicle at this dealership 5 years ago and have have only good things to say about not only the purchase, but the follow-up service experiences over the years. Since day one, I felt like I had made the right dealership decision, beginning with the sales department’s Peter Warwar, to my first service advisor Dave Gosset, to my present service advisor Henry Llanos, all very professional and well versed in their product. Kudos to this dealership for their white glove service.
Carlos Pereda and Greg Barnes were amazing
I recently serviced my Mercedes C300. My service writer Robert, and his manager Frankie Cao were Spectacular! I appreciate the easy communication throughout the process and the results are always excellent. I appreciate you and I thank you for your excellent service. AlexFornet
For the past 29 years I have purchased all my new Mercedes from Carlos Pereda. Recently I took delivery my 15th new Mercedes Benz vehicle from Carlos. As always the best deal and the best service. I still have (and use) a money clip I got when I bought my first Mercedes vehicles 29 years ago. (See Photo). Thanks again Carlos.