Mercedes-Benz of Coral Gables Reviews
(Translated by Google) I've had the best experience here with Yeison and Yasmany. They offer the best service and, of course, the best prices. They're always very transparent; what they tell you is exactly what it is. The speed with which they work is incredible; I'm very pleased. (Original) He tenido la mejor experiencia acá junto a Yeison y Yasmany. La mejor atención y por supuesto los mejores precios son con ellos. Siempre mucha transparencia en lo que te dicen es lo que es. La rapidez con la que trabajan es increíble estoy muy complacida.
Excellent It has always been excellent long as Pedro is there. That is enough Thank you
Muy buena la experiencia con Yeison y Yasmani ,son muy amables y eficientes en su trabajo.
He tenido la mejor experiencia acá junto a Yeison y Yasmany. La mejor atención y por supuesto los mejores precios son con ellos. Siempre mucha transparencia en lo que te dicen es lo que es. La rapidez con la que trabajan es increíble estoy muy complacida.
Excelente experiencia. El mejor trato. Sinceridad y buen manejo del negocio. Lo recomendamos al 100%
Such a great experience with Yeison and Yasmani at Mercedes Benz of Coral Gables. Such a flawless quick and easy experience. Felt super taken care of. So excited to be driving away with my brand new Mercedes. Come get yours!
Sergio the service advisor was great
Dropped off my GLS 63 for a scheduled service, it actually took over 2h for a simple drop off and no curtesy cars were available, so I got a voucher for Enterprise and a Nissan Altima. I am not trying to sound rude but come on it’s a $165k car I just brought in for an appointment and you are giving me a Nissan? I use my car for business and have frequently clients with me, This is not acceptable.
I had two warranty issues and one of them they couldn’t reproduce the other are very loose armrest in ... Read More Google - Nov 13, 2026
Alex Morales has been my service adviser for nearly 5 years with 2 different vehicles, he looks after my cars as if they were his own!
Such a great experience with Yeison and Yasmani at Mercedes Benz of Coral Gables. Such a flawless quick and easy experience. Felt super taken care of. So excited to be driving away with my brand new Mercedes. Come get yours!
Henry is your best employee
The best dealer Mercedes in florida
I had a good experience, & I cannot say enough great things about the manager David from Mercedes-Benz of Coral Gables. Their professionalism & dedication to solve an on-going issue assured me Mercedes-Benz is very fortunate to have someone like this representing the brand. In fact if other companies had a manager like him they would be better companies. In today’s day it’s hard to feel valued as a customer because a lot of people don’t go above & beyond to give the best service. I truly appreciate when someone show’s they care about my opinion &... Read More Google - Nov 12, 2026
I have a new car and it went for its first service. I was asked if I wanted to wait for it (it is 9:30am).i said I would come back. Came back at 4 it wasn’t ready and I didn’t wait to have it washed. What took so long?
Great service at Coral Gables Benz they always take care of me in the best manner my guy Luis at service department completely recommend Thank u always Luis
I had an excellent experience with Mercedes-Benz of Coral Gables! The customer service was outstanding, and the entire service experience was smooth and professional.
A special thanks to Finnley Touche Arends and Luis, my Service Advisor, for providing exceptional support, professionalism, and attention to detail. He made sure everything was handled properly and kept the service experience stress-free.
It’s refreshing to receive this level of customer care. I truly appreciate the team’s dedication, transparency, and commitment to customer satisfaction.
I highly recommend Mercedes-Benz of Coral Gables to anyone looking for outstanding service and a team that genuinely cares ... Read More Google - Nov 12, 2026
I have purchased at least 5 cars. I stopped buying because the service department was overwhelmed and not responsive.
My sales advisor Erika was excellent she help me with all my concerns and explained in detail what I needed to know about the car my buying experience was great!
Juan Pablo is hands down the best service advisor here! Very easy to get a hold of and always in communication of vehicle status.
(Translated by Google) ⭐⭐⭐⭐⭐
What an excellent experience buying my new Mercedes-Benz GLC 300 Coupe! I want to especially thank Yeison for his incredible attention and professionalism throughout the entire process. From the very first moment, he was very kind, patient, and attentive to every detail. He was always willing to answer all my questions and ensure I received the best service. He made buying my GLC 300 Coupe an easy, quick, and hassle-free experience. I am super happy with my new car and very grateful for all his help. I recommend Yeison 100%! Without a doubt, an excellent salesman who truly cares about ... Read More Google - Nov 11, 2026
The worst experience I’ve ever had at a dealership. I dropped my car off for repairs. and nothing was done to my car for over three months, maybe four. Then I go pick up the car. They tell me everything is fine. I come to find out the back alignment shocks, tires were not checked, and they let me leave the store without doing a proper scan of my car or my safety was put on the line. Their service has been so bad I even tried to contact customer service of Mercedes-Benz, but you can never get nobody ... Read More Google - Nov 11, 2026
(Translated by Google) Many thanks to Alonzo for his excellent service, he took the time to help me and got my tires changed under warranty at no cost. (Original) muchas gracias a Alonzo por su excelente servicio, se tomo su tiempo para ayudarme y logro que me cambiaran mis neumaticos bajo la garantia sin ningun costo.
Really good services for front desk and services
(Translated by Google) Very good (Original) Muy buena
(Translated by Google) The best Mercedes-Benz salespeople are Yeison and Yasmani from Mercedes-Benz of Coral Gables! From the very first moment, they provided exceptional service. They are both excellent professionals—honest, attentive, and always willing to help. They made the entire buying process easy, enjoyable, and pressure-free. It's clear they genuinely care about their customers and providing the best possible service. If you're considering buying a Mercedes-Benz, I highly recommend asking for Yeison and Yasmani. They are the best and deserve more than five stars!
(Original)
¡Los mejores vendedores de Mercedes-Benz son Yeison y Yasmani de Mercedes-Benz of ... Read More Google - Nov 10, 2026
¡Los mejores vendedores de Mercedes-Benz son Yeison y Yasmani de Mercedes-Benz of Coral Gables! Desde el primer momento nos brindaron un trato excepcional. Ambos son excelentes profesionales, honestos, atentos y siempre dispuestos a ayudar. Hicieron que todo el proceso de compra fuera fácil, agradable y sin presiones. Se nota que realmente se preocupan por sus clientes y por ofrecer el mejor servicio posible. Si están pensando comprar un Mercedes-Benz, les recomiendo que pregunten por Yeison y Yasmani. ¡Son los mejores y se merecen más de cinco estrellas!
Hola buenas tardes en este día nos encontramos mi esposa y yo nuevamente en mercedes benz de coral gables aquí los mejores vendedores Yeison y Yasmine como siempre con la mano en el corazón ayudando a todas los personas que los contactan día a día se los recordamos un 100 de 100 y nos quedamos sin palabras con el trato y el respeto que te atienden estos dos amigos nuevamente comprando depues de 11 meses con ellos cómo siempre con la mano en el corazón ♥️
Lo mejor de lo mejor Yeison y yasmany excelente trato todo muy rápido 1000/ de 100 súper profesional es mi tercera ves con ellos los garantizo 100%
Jason and Yasmani provided outstanding customer service throughout the entire process. Both were professional, friendly, knowledgeable, and extremely helpful. They made everything smooth and stress-free. I truly appreciate their dedication and excellent service. Highly recommend them both at Mercedes-Benz of Coral Gables. Thank you for such a great experience! Jason he have la Mano en el corazón is the perfect speech thanks again
Amazing service!
Excellent service: Isabel my service representative was excellent!!!!!
Raphael is so kind and very professional, he was vrey careful with my car and the whole process.
I went in with concerns about my vehicle and they helped right away. Pedro is the best advisor you will ever find. Make sure you ask for him when scheduling. Thanks PJ!
The best of the best !!! I'm a client for over 30 years . Gianfranco is always on point!
Alex Morales handles everything impeccably Personalized service, complies with every requirement Done Done Done done
Our service representative Henry Llanos is amazing’ he’s goes above and beyond to make sure our appointments are as easy & seamless as possible. It does whatever it takes to get the job done and works with my schedule. Hes the best!
(Translated by Google) Very good. Mario was very helpful. (Original) Muito boa Mário atendeu muito bem
Yeison and Yasmani are the best team to buy you new car, they will guide you through the process and make everything so easy for you, for our family the experience was excellent and we left knowing will be back in the near future for our daughters car .. It’s been a pleasure doing business with them
Yeison and Yasmani gave me an amazing experience in this car leasing process. They were very were welcoming and very professional during the whole process
Excellent service as always Best service advisor be ever dealt with. I am very happy with Alex
The service was great and prompt.
Yeison and Yasmani are the best team to buy you new car, they will guide you through the process and make everything so easy for you, for our family the experience was excellent and we left knowing will be back in the near future for our daughters car .. It’s been a pleasure doing business with them.
The best car buying experience I have ever had. The Sales Manager Ariel Manso is nothing but class.
Yeison and Yasmani gave me an amazing experience in this car leasing process. They were very were welcoming and very professional during the whole process.
Took the vehicle due to a coolant level message came up. Car diagnostic indicated two pipes were cracked. They got replaced. I picked up the car and drove off, but after 30 minutes driving I started getting the coolant icon pop up. Different message from original issue. Took it back to the dealership service dept. Once again I picked up the car after being told it was fixed, but within 10 mins the coolant icon came back up. Took the car back into the service dept for the second time for the coolant icon issue. The coolant had not been burped/bled ... Read More Google - Nov 6, 2026
Service advisor was great, took care of me professionally and fast!!!
Service Advisor Marin is awesome has great customer care and very knowledgeable. Ramsey in the rental department also showed excellent customer care.
Excellent communication. Very friendly and personable. Job done right and fast. Would recommend without hesitation
Juan Pablo is the best and a great asset to Mercedes Benz of Coral Gables
Excellet service
Raphael Bertrand at Mercedes-Benz of Coral Gables is wonderful! He’s kind, attentive, and makes you feel valued as a customer. His care and attention to detail make the entire service experience so much easier. Having someone you trust taking care of your car makes all the difference, and I’m so grateful for his help. Thank you, Raphael, for making me feel welcome and so well taken care of! I highly recommend asking for him when you bring your Mercedes in for service.
Excellent Service! Pedro is Great!
The car-buying experience was absolutely amazing from beginning to end! Everyone was exceptionally knowledgeable, professional, and welcoming. It’s clear that the culture of excellence starts at the top and carries throughout the entire team. I can honestly say this was the best car-buying experience I’ve ever had. I couldn’t be more pleased and highly recommend them!
I want to give a huge shout-out to **Mercedes-Benz of Coral Gables** for providing such great customer service! They did an excellent job fixing the seat in my vehicle, and the entire experience was smooth and pleasant from the call of my first appointment to giving me a loaner car to keeping me updated on the status of my service to picking up my vehicle everything was more then excellent
A special thank you to **Gianfranco Andres** for going above and beyond and making sure everything was taken care of. His professionalism, attention to detail, and excellent customer service truly ... Read More Google - Nov 4, 2026
Awful, I was told to pick my car up, I was told 5-10m wait, 20 minutes later I asked, I was told 5-10m more. 30 minutes after I was forced to leave due to conflict. I can understand setbacks that happen that being said, it's an insult to me as a customer to be lied or to not be informed correctly. Why should I trust my life behind the wheel with This dealership, when they cannot track time. Or worst, make me feel as a customer that their time as a front desk is more important than mine. As ... Read More DealerRater - Nov 4, 2026
I had a confirmed appointment at Mercedes-Benz of Coral Gables for 12:00 today. I arrived on time and was still sitting there waiting to be seen at 12:15. No one came over, no one gave me an update, nothing.
When I went to the front desk to ask why I was still waiting past my appointment time, the girl working there looked at me and said, “Well if you can’t wait, leave.”
That’s the actual response I got. Not an apology. Not an explanation. Not even basic professionalism. Just a rude, dismissive comment telling a customer who showed up on ... Read More Google - Nov 3, 2026
Raphael was very helpful and attentive to our questions Thank you for your help Love the coffee and cookies ??
Call service a date in advance make appointment they guaranty a loaner never happens. Ask for a rental came after I had to leave to work. Horrible.
I’ve been a loyal customer of Mercedes-Benz of Coral Gables for years, and it’s disappointing to see how much their service has declined. What once felt like a premium, welcoming experience now feels cold, transactional, and unhelpful. There’s no warmth, no friendliness, and my service advisor is seemingly always unavailable when I call.
What’s worse is that despite paying premium prices, I’ve repeatedly left with issues that weren’t there when I arrived. I once came in for a tire change and left with a broken clock spring. Another time, I brought my car in ... Read More Google - Nov 3, 2026
Outstanding service and professionalism! The team made buying my Mercedes-Benz a smooth, enjoyable experience. Highly recommend this dealership!
No one ever called to tell me that my car was done. I had to call to find out that nothing was even done.
Nunca me sentí tan bien tratada en un dealer como me sentí hoy en Mercedes Benz de Coral Gables por el equipo CON LA MANO EN EL CORAZÓN,Yeison y Yasmani.Visítenlos,no se arrepentirán.
En lo particular,me voy con la mejor de las experiencias en Mercedes de Coral Gables,por el trat recibido por parte de Yeison y Yasmani.Si quieren un proceso ameno,rápido y transparente,búsquenlos,no se arrepentirán.
I’ve been a loyal customer here for a long time, but after my most recent experience, I won’t be returning.
The staff has always been friendly, but the handling of my vehicle service was completely unacceptable. My car was serviced and fully paid for, yet the promised pickup deadline was repeatedly missed. No one could provide a realistic time estimate—I was simply told to keep waiting. Eventually, I had to give up, leave empty-handed, and return the following day just to retrieve my vehicle, that I was not budgeting it for!
When you pay a premium price ... Read More Google - Oct 30, 2026
I’ve always been provided an Uber when dropping off my car for service, so I was surprised to learn that was no longer offered. Alexander Morales never told me I wouldn’t have transportation back to the dealership. He should have explained that from the beginning so I could make other arrangements. For the amount we pay for service, providing an Uber is the least they could do. The lack of communication made this a very disappointing experience.
Easy drop off, services requested performed on time and easy pickup Ease of scheduling By calling
The service adviser is very nice and he explain every thing!! Bad the car come out more dirty than it goes inside!! My car was cleaner when it when inside and it came out dirtier 🤷♀️ and for I paid in the repair it should be much better
Finalmente despues de visitar varios dealer de autos en Miami encontre a traves de mis redes sociales y Yeison y Yasmani en el dealer Mercedes Benz. Ambos de ellos me brindaron su mejor atención y servicios, contando con su asesoramiento durante todo el proceso de compra de mi nuevo auto, asi como la ayuda para obtener el mejor negocio posible. Los mejores sin duda.
Excelente experiencia comprando mi G-Class en Mercedes-Benz gracias a Nadir que me ayudó muchísimo e hizo que todo fuera rápido y fácil. Siempre estuvo atento y fue muy honesto y confiable. Sin duda volveré a comprar más autos con él. 100% recomendado!
Mercedes-Benz has completely disappointed me with its lack of honesty, transparency, and respect for its customers. This is not an isolated incident; it has happened to me multiple times, and I have reached my limit.
They repeatedly persuade customers to bring their vehicles in for service by promising a loaner car, only to fail to deliver on that promise. This is unacceptable and, quite frankly, feels like a deliberate way to get customers through the door under false pretenses.
I drive a Mercedes-Benz C43 AMG Turbo, a premium performance vehicle. Yet, when it comes to providing the promised loaner, I ... Read More Google - Oct 27, 2026
Muy complacido con mi segunda compra en la mercedes Benz de coral gables de la mano del mejor equipo de ventas, Yeison López y Yasmani. Sin dudas una experiencia única.
I had a great experience purchasing my car! Shamir was very helpful, professional, and made the entire process smooth and stress-free. He answered all my questions and made sure I felt comfortable with my purchase. I really appreciate the excellent customer service and would definitely recommend him to anyone looking to buy a car!
Poor communication, long wait times. No lender vehicles, far from the glory days when I used to be excited to go to the mb dealership
Great people, warm welcoming atmosphere, professional staff. Communicated about my car very often, clearly stated recommendations what to fix, gotten my approval or decline automated via text.
Excelente servicio de parte de Yeison y Yasmani. Me trataron como familia, siempre atentos, amables y dispuestos a ayudarme en todo el proceso. Los recomiendo al 100%! Muchas gracias a ambos por hacer de esta experiencia una excelente experiencia.
Alex, our service provider has come to be a real pleasure to work with. He was efficient, knowledgeable and a great communicator.
Great staff, super respectful, and responsive they go above and beyond to ensure you are satisfied and taken care of!
Me siento muy bien con los compañeros yeison y yasmani muy buen trato súper amables y siempre ayudando la verdad que me fuy muy complacido
Freddie mellow was very good and conscientious, but picking up my car, took an inordinately long time and that's why you got rated a four
Yeison and Yasmani both are a really good team, professional and productive. Thank you so much.
Finley responded very well to my concerns All necessary issues associated with the first maintenance visit were addressed