Customer Testimonials
I recently serviced my Mercedes Benz C300. My Service Advisor Robert Cabanas and Service Manager Frank Cao were outstanding! They both followed the process of repIairs in detail and provided excellent customer service. In todays environment, its extremely rare to be completely satisfied with service, and my expectations were all met at Mercedes Benz of Coral Gables. I would also like to thank my Professional Sales Representative Peter Warwar for his ongoing support in all matters pertaining to my vehicles. Thanks again. You are all appreciated. AlexFornet
I recently serviced my Mercedes C300. My service writer Robert, and his manager Frankie Cao were Spectacular! I appreciate the easy communication throughout the process and the results are always excellent. I appreciate you and I thank you for your excellent service. AlexFornet
For the past 29 years I have purchased all my new Mercedes from Carlos Pereda. Recently I took delivery my 15th new Mercedes Benz vehicle from Carlos. As always the best deal and the best service. I still have (and use) a money clip I got when I bought my first Mercedes vehicles 29 years ago. (See Photo). Thanks again Carlos.
Gabriel Camps and Josue Dejesus provided amazing service, great price, great advice and I am thrilled with my new vehicle. MB of Coral Gables is my go-to spot and they treat everyone like family. Thanks to Sam, as well, for assisting me in learning the technological features of the car.
Alejandro Diaz here was tremendous. On first call with me, he spent the whole day looking for the right car for me, got me a tremendous deal, and the car signed up and ready to go all in one day. Pre-sale, during the sale, and post-sale he's exceptional and also made it fun. Can't recommend highly enough
Great service and location. Robert Corso made my purchase very pleasent and a quick turnaround. I never felt pushy, very relaxed atmosphere. I knew what I wanted and found what I was looking for, great car! I'm a happy camper.
Reliable and Effective Service has always been the hallmark of this dealership formerly known as Bill Ussery Motors. We have been customers for 25 years.
Great service. Marcus Gonzalez at service department is fantastic. Service department folks are very helpful and have great customer service skills.
We have been doing business with Frank Portillo for the past 17 years and he has always been so professional, with quick response and excellent service.
Service staff was excellent and kept me informed from before my appointment until my car was ready. Great service.
Great service,great communication I have been tracking my car service all the time,nice people from valets to supervisors.
(Translated by Google) Alejandro Díaz gave us excellent service. Very friendly, professional, punctual, and with the best attitude. I would always recommend him and would return to him every opportunity. (Original) Alejandro Díaz nos dio un excelente servicio. Muy amable, profesional, puntual, y con la mejor actitud. Lo recomendaría siempre y volvería con él cada oportunidad
We are very pleased with MB of Coral Gables. We have bought three cars from them. Our sales agent has been Franz for the past five years. He’s very professional, friendly and knowledgeable.
As always this is my 4th Mercedes from Coral Gables Mercedes and Ariel and Carlos have been great to work with. They are very professional and they know the Mercedes product to the tee. 👍🏻
I had an outstanding experience with Abraham Hidalgo and couldn’t be happier with my new vehicle! From the moment I called, Abraham Hidalgo made me feel welcome and valued as a customer. no pressure or hard sales tactics, which I greatly appreciated. Abraham Hidalgo was fantastic to work with—professional, knowledgeable, and genuinely interested in helping me acquire the car I wanted . They took the time to listen to my situation which was a turn down for a lot of dealers meaning I am currently deployed overseas so I couldn’t be there it would’ve to be a ...
I can't be happier with my new Mercedes-Benz, and I owe everything to Michael Ortiz , Amit and Mike Rodriguez. From the first moment, his treatment was exceptional. He helped me throughout the process, making it simple and uncomplicated. His knowledge and dedication were evident at every step. I recommend Michael Ortiz without hesitation, and without a doubt, I will continue to trust Mercedes-Benz for the future. An unparalleled shopping experience!
Professional friendly effective. Compassionate for her clients and loves her job . It shows in the interaction. I also like her quick responses on text
The staff were very helpful and professional. Alex took great care of my old Mercedes and Frank was great when I was ready buy new one.
I recently had an excellent experience at Mercedes-Benz of Coral Gables, thanks to the outstanding service provided by Abraham. If you're in the market for a Mercedes, I highly recommend asking for Abraham – he truly goes above and beyond for his customers!
Always Great customer service and very accommodating . Very thorough inspection of my vehicle and explanations / suggestions for service needed
Excellent service, as usual. Made service appointment, car promptly received and processed by service advisor Marcos, offered ride back home, work completed and car ready when expected. Service department is very busy, but manages its workload efficiently and with personalized attention to each customer.
Very happy to be a client of this dealer and service. Jorge from the sales and Francisco from the service department are great. They are focused and great help .
Great smooth service. Place was clean and service agent was in touch with me and answered all questions I had.
From the moment I arrived, to the moment I left, everyone was extremely courteous, helpful, and service oriented Assistant Service Manager Marcos Gonzalez is the best employee in your dealership. He is my car doctor and my Service Rep for 25 years. Understands my car, what he needs, etc. based on the way I drive. He is knowledgeable, uses common sense abd is considerate of my budget I am glad Alto is no longer working with you. You are now using Uber. Both drivers were quick and gad impeccable cars.
Customer service was phenomenal as always. Highly recommend this dealership, staff is friendly and accessible.
Between Juan Toro in Sales and Roberto Cabanas in the Service department, what an amazing dealership and experience all around. Attentive, dedicated, and completely aimed at providing the best customer experience possible, this is a phenomenal operation.
One of the best Dealerships in the Country!!! From an amazing buying experience to spectacular service levels!!!! The best practices in place from point to point are the best in the Industry.
They got me in and out during my service appointment, I love this Mercedes Benz location!
Amazing experience getting a GLC for my wife! Maykel Ortiz, Amit Deonarine, & George Ciorobea went above and beyond to get my car ready to surprise my wife on our anniversary. This dealership is very professional & helpful.
This was an out of State purchase, Mazher Majeed, Mike Rodriguez, & Kenneth Vallejos especially made the difference
The team is always so helpful and communicative! Holli is a wonderful service provider! Thanks team 🙂
(Translated by Google) Excellent service, very friendly, especially Carlos Pereda Sales Representative. (Original) Excelente servicio, muy amables en la atención, especialmente Carlos Pereda Representante de ventas.
Just wanted to say thank you to Bryan Lara, Showroom Operations Supervisor for helping me even when I didn’t buy any vehicle from that dealer help me with my EQS SUV connect me app. Other dealers from Miami and Fort Lauderdale make so many excuses and never try to help. For sure, I will recommend this dealer and hopefully buy one day a vehicle. Superior customer service AAA
Maykel Ortiz did an amazing job finding my GLC 300, he has been very patient with me. He is efficient, amiable and professional. I highly recommend him at Mercedes-Benz in Coral gables. I am leaving totally satisfy and happy. Thanks to him.
I recently purchased a Mercedes Benz GLE and GLC at Coral Gables I was attended by Peter Warwar, who was very knowledgeable with exceptional professionalism. I had a very positive experience every step of the way right from vehicle selection to testing and completion of paperwork. It was done in a very efficient manner. I would highly recommend him for his exceptional service. All the other service and finance staff were very helpful and genuine making every visit a positive experience, Highly recommend Mercedes Benz of Coral Gables
(Translated by Google) Good experience overall with the dealership. Antonio Toro excellent guide in the acquisition process. Their kindness, proactivity and willingness to provide after-sales service has also been excellent. (Original) Buena experiencia en general con el concesionario. Antonio Toro excelente guía en el proceso de adquisición. Su amabilidad, proactividad y disposición a nivel de servicio post venta también ha sido excelente.
It was our first time coming to this dealership as we normally go to Fort Lauderdale, but they were so backed up, we ended up here. Its a very busy dealership but they are smooth and efficient. Also Jassiel and Roberto went above and beyond to help my wife and I with a loaner and making sure everything lined up while our family car was being fixed. Thank you to the Mercedes-Benz team at Coral Gables.
The service department really good , in my case I have dealt with Holli , she is very helpful and on top of things always communicating with me from beginning to end , again , thank you Holli
As a repeat customer, I can confidently say that Byron and Valentin consistently go above and beyond. Their exceptional service and genuine helpfulness make every visit a positive experience. I know I can trust them with my car, and that’s why I’ll keep coming back whenever I need service. Highly recommended!"
Definitely I will go back due to a great customer service and car choices. Thank you Kenneth V and George C for the patience 🙂
The service professionalism and the knowledgeable personnel you expect from the Mercedes Benz institutional brand.
I would like to rightfully mention this dealership for the best service I got in multiple dealerships and body shops. I came here with a very time sensitive situation: my food got stuck in the car trunk, including meat, dairy, and other frozen foods. And the time I came there, it’s been a day and a half of me going through different body shops, and dealers. Dealership was pleasantly surprised with the attentiveness they showed. Right away the assistant took my car and said he’ll try to get it right to the mechanic and will try to open ...
Excellent service. I have been a client for so many years and the service is consistently excellent
(Translated by Google) For more than 15 years I drove BMW until I went to Mercedes Benz in Coral Gables and had the pleasure of meeting Mike Rodríguez and part of his team, Michael Ortiz was the salesman who explained it to me and helped make everything quick and easy, Amit He was the one who helped me with the return of my lease, he managed to get me the most possible and many other people who treated me professionally and made me feel very good!!! Thank you very much Mercedes Benz of Coral Gables!! For more than 15 years I ...
We couldn’t be happier with our recent purchase. Our salesperson, Kenneth Vallejos, was highly professional, courteous and promptly resolved all issues that arose in a very fair and timely fashion. Overall, we had a wonderful, stress free experience. Thank you!
My overall experience was A+ from the time I dropped my car to the time it took for the Service to be completed Thank You
Excellent service. Francisco Estevez is beyond outstanding. The dealership is very clean. I haven't had contact with the new sales staff, but Service Advisor Francisco Estevez deserves more than 5 stars!! ☆☆☆☆☆☆☆☆☆☆
Mr. Warwar made feel welcome and I consider him a great and knowledgeable profesional. I can’t wait to buy from him my next car.
I found the entire Coral Gables team, fronted by Maykel Ortiz in sales, to be extraordinarily courteous, knowledgeable, professional and thorough. Purchasing a car from them was undoubtedly the best car buying experience that I have had.
Very professional as well as comforting dealership. Usually Dealerships are intimidating to some, but they were all able to make me feel comfortable and happy with my purchase and my experience.
I have been a customer of the dealer since 2019. There are plenty of Mercedes dealers, some more conveniently located for me, however, the reason I keep coming back is the service I have always received from my service advisor. Marcos Gonzalez. He is very knowledgeable, honest and reliable. I will continue to be a loyal customer, as long as I have Marcos as my service advisor. I have referred friends to him, and they all speak highly of his service.
Sir Peter Warwar really is the best human salesperson you will ever find in your path. He always makes you feel special and gives you all of the information and recommend the best options no matter what you are in the market for.
Fantastic service. I’ve been working with Carlos Pereda to acquire cars for my family for many years and have always had a wonderful experience
I just leased my GLB 250 and I love it! My sales associate, Maykel Ortiz, is very knowledgeable and approachable. My experience was smooth thanks to his expertise and attitude. Thank you so much Maykel. My new dealership and sales associate for years to come.
Mr. Pereda was great, he made sure we were comfortable and provided all the information we needed to make the deal. Thank you
Amazing, professional and friendly service !!! I recommend Mercedes Benz of Coral Gables for any car service, repair and maintenance. You won’t be disappointed !!! Thanks for taking care of my vehicle 👍🏻
Mr Nick Sourber was able to resolve my needs. He is an excellent professional. Congratulations to the HR for hiring such an efficient man. Great work Thank you
Thank you for a great service experience. It was extremely professional and responsive. Best to Alex Morales and M B of CG!
Excellent service as always. Francisco Estevez was wonderful!! He was extremely professional, kind and knowledgeable. Thank you.
I’m really happy with the service provided by Ernesto santos. He really took care of everything for me and made my experience at the dealer super comfortable.
Very Nice, helpful and fast service. Everything there runs smooth and all the employees are very professional.
Excellent service and workmanship. Waiting area very clean and comfortable and all employees are courteous and professional. Provided transportation to my home and return to the dealership while the car was being serviced without any delay. Have been a customer for many years and have never been disappointed.
Thanks for taking care of my vehicle this week and for the great communication as the vehicle was being worked on.
We came to Mercedes Benz of Coral Gables and met with Gus Guerra who really helped us with the process of buying a new car. He was very professional and made us feel at ease. Thank you Gus and Mercedes Benz of Coral Gables! Jose Morales
I have been in the process of buying a new Mercedes Benz and had the pleasure to deal with Mr. Gus Guerra at the Mercedes Benz of Coral Gables. He was super professional and I can say it was a pleasure doing business with him. From now on we won’t buy a car from no one else. Thank you Gus for helping us get our new GLC 300. Lilianne Morales
Took my car for maintenance again and again , always the same quality approach and they never let you down. They are very professional.
They resolved all my issues to my satisfaction. Very informative and helpful service professionals. Bringing in my other Mercedes soon for servicing.
Excellent service as always, they do a really good job and quickly, in the same day you have your car available.
Mr. Vegas is a very transparent person, a friend for over 30 years. love doing business with RICK. My wife and I recommend him it very highly.
Holli at service did an exceptional job servicing my car and communicating with me through delivery
I bought my second Mercedes from this dealer back in 2010. They offered a very reasonable price and I purchased C300 sedan. After I continue to take the car for maintenance. Other family cars were taken there as well. Their service has always been very good. Not only in the premises but offering loaner cars or rides back and forth to the dealer. I am very happy with their services.
I didn't buy my car at this dealership, but the service at MB of Coral Gables has been very good so far. Valentin Sanchez and Finnley Arends took good care of me and my car during two service visits and two additional visits because of a warranty repair. The work was performed within the promised times and to my satisfaction. The waiting area at the dealership is well equipped with a very good cappuccino machine and excellent chocolate cookies. During the warranty repair, which took a few days to wait for parts, I got an EQE as a loaner, ...
Mykael and Hugo were great to work with, Mykael made the test drive and overall selection of the car very smooth and was so easy to work with him finding the right car for our family. He was patient and kind while selling us our new car, and has amazing customer service. I’ve been in the luxury industry for many years and value the client experience and the brand story telling and above all service excellence. If you are looking for a new car I highly recommend Mykael if you are looking for a new Mercedes and want excellent ...
Service writer Holli was amazing. A Gem and the service was done with the time stated. Very professional
Peter Warwar was terrific, accommodating and very professional. i was in and out in less than an hour.
Great service, my son and I were treated like family, Robert Cabanas deserves 10 stars.
(Translated by Google) To whom my opinion may be interested: I have the best opinion regarding Mercedes Benz as a car brand, its sales team (Juan Toro) and financier (Francisco Días) are the best. I have known them for more than 4 years and they treat me like the first day, always attentive to my needs. needs and willing to help in everything, my respects 🙏 In the services department, please Mr. “Henry Llanos is the best, as a person, as a consultant, and he always tries to ensure that you leave satisfied and in accordance with the services they provide ...
I took my car in for service and this dealership truly went above and beyond to ensure that everything was taken care of.
Excellent attention and services, very pleased to belong to the Mercedes family and its great work team
The entire process was perfect in every which way imaginable at Mercedes-Benz of Coral Gables, I met with Senior Sales Executive Gustavo Guerra, which was not only one of the most pleasant person, I have ever met and Car leasing experience but very knowledgeable of the particular vehicle I leased . He is truly a genuine asset to the organization and any customer he comes across. Thank you for your kindness . Maria C Victoria
Exceptional service! I recently had the pleasure of visiting Mercedes-Benz of Coral Gables, and I must say, the service was nothing short of exceptional. From the moment I walked in, I was greeted with warm smiles and a welcoming atmosphere. The staff went above and beyond to ensure that all my needs were met and that I felt valued as a customer.
Nick Sourber helped me this time servicing my 2019 GLC. He was very professional, courteous and the service was completed on time and efficiently
Freddie is always friendly and courteous. He makes sure you understand what will be happening and follows up in a timely manner.
Peter Warwar's exceptional customer care is the reason for my family's loyalty to him and to Mercedes Benz of Coral Gables. We have purchased over 30 new cars from Team Warwar over the past 25 years--and will not buy or service from anyone else.
I have been servicing my car here since its purchase new in 2011 - and it's still running sweet! My special thanks to my current service advisor, Nick Sourber, for his knowledgeable help, humor and efficiency - always a pleasure to work with him and his colleagues. GD
I am not one to normally leave a review but I am compelled to share my experience at Mercedes Benz of Coral Gables. I cannot overemphasize what an exceptional experience the entire process was from beginning to end. After purchasing many new cars over the years, I had a little anxiety of going through the process again. I was told that dealing with Mr. Gus Guerra of Mercedes Benz of Coral Gables would be the place to go and I was not disappointed. Everything went very smooth from the point of my first visit and taking a look at the ...
Very professional employees, easy and fast transaction to trade-in my old car. It was a pleasure to deal with Jorge Quevedo.
I would like to commend Mr Byron Solar and Roberto Cardenas for their prompt, friendly and effective solution to my dilemma of getting a loaner whilst my car is being fixed because of the recall. Not only were they very accomodating they kept me inform of the service. This duo went above and beyond and provided great customer service Thanks again
I am extremely satisfied with the ease of buying my daughter GLC, 300 Mercedes-Benz, with Senior Sales Executive Gustavo Guerra was magnificent! I like that we were able to finalize all details in less than two hours. I have been too many car dealers in my life from G 63 wagon , BMW‘s to Porsche, Audi, Bentley, but I had never had such a positive fast pleasant experience as this one. I was even able to turn in my previous lease at this dealership, even though is from another make. Gus also was very diligent in getting my Mercedes-Benz, scheduled for delivery ...
Super professional employees. Service department is outstanding. Alex stands out, along with the entire sales team.
We’ve purchased 3 vehicles over 11 years and shortly our working. We make the 1 hour drive from Weston, FL to give Mercedes of Coral Gables our business. Our experience working with the dealerships in our area owned or operated by the large umbrella companies like Auto Nation has been unsatisfactory. We’ve primarily worked with Rene Garcia in sales and Rosie Ruiz in service and always been more than happy. Not only are they very pleasant and professional, they have ALWAYS gone the extra mile to make sure we are satisfied. Very happy with the dealership and their whole team!
Yesterday I came to Mercedes-Benz of Coral gables and I noticed immediately in the service area how the employees were treating the guests who are dropping off their cars for service with respect and with politeness and with the proper respect that the customers deserve. I then went inside and I went to see Gustavo I sat down and offered me a Coca-Cola and some water. I have known Gustavo for over 20 years I have bought all my cars from him no matter what dealership he was working at. Gustavo is very professional very kind very honest and he tells ...
Gustavo Guerra is an outstanding professional at Mercedes Benz in Coral Gables. My husband and I went there to lease a car and He gave us the best option after we described our needs. He guided us in getting the best deal. We leased a black Mercedes Benz 2024 C 300. We have been leasing and buying cars with him for several years because he is so kind and generous. He even gave a few surprise gifts. Mike Rodriguez the General Manager was very professional, and he made sure that everything went smoothly on the financial transactions.
Excellent Customer Service and professionalism by Sergio Sanchez !! Great all the way !! Thank you !!!
One of the reasons why I keep buying my cars from MB of Coral gables is its incredible tech service department. Aldo Guerra has been my service provider for a number of years, and I must say that he knows how to do his job and how to treat his customers!
I loved working with Senior Sales Executive, Gustavo Guerra, and Mercedes Benz of Coral Gables. The sales team was a pleasure and easy to understand my needs. I will refer and recommend Mercedes Benz of Coral Gables to everyone for a great deal and experience. Thank you see you next time. Allan Angeles
I have been buying Mercedes-Benz, for the longest and my go to professional is Mr. Gus Guerra. He’s always thorough , Transparent, with my deals and my family needs. Thank you, Gus and Mercedes Benz of Coral Gables impeccable treatment and I love myGLC 300 . Yami Paredes
Had an amazing experience at Mercedes-Benz of Coral Gables with Mr. Gustavo Guerra. He made my Lease of my GLC300 AMG , simple and fun from picking out my new car to going over all the options. It was all smooth and joyful. I’ll make sure to recommend him to all my friends and family. Sincerely . Peter Baljet
I wanted to write a review for Donovan, from the moment I spoke to him on the phone I was very impressed with his professionalism, and enthusiasm I was interested in seeing one of the Mercedes Benz, he was patience , he greeted me with a smile , so helpful. Although I did not end up buying a car from him he definitely left in imprint and I will definitely consider him for any future business and recommendations it was truly a pleasure.